Today at a glance
0new today
—avg first response (7 days)
—oldest open ticket
Overdue replies
Top issues (open)
Tickets
Everything waiting on us, oldest unanswered first.
Order lookup
Shopify order status, fulfillment and tracking. Search by order #, name or email.
Response vault
Tap Copy, paste, then swap anything [highlighted] before sending.
Customer love
Great feedback, saved. New praise from the inbox is added automatically (✨ auto). You can also tag a ticket “Good feedback” or add one by hand.
0saved
—avg rating
OK to share
More
Inventory
Shared with your team. Log a count anytime, and the forecast updates.
Orbi Sensory Chair
Quick facts and answers for the questions customers ask most.
FAQ
Escalation rules
When in doubt, escalate. Set the ticket to “Escalated” and tell Zahra.
Data & settings
Where the tickets and orders come from, and team settings.
Connections
- Shopifyorders, fulfillment, trackingcoming next
- Support emailorbito.support@gmail.com · read + send repliesConnect / reconnect
- Slackreminders for overdue repliescoming next
Team
Share with the team
Status, assignee, notes and love tags are shared with the whole team automatically. CSV is for backups and spreadsheets.