:root{
  --ink:#1d2340; --ink2:#4a5072; --muted:#6b7090; --bg:#f6f3ee; --card:#fff; --line:#e7e2d9;
  --coral:#ff6b57; --coral-d:#d9442f; --green:#21a366; --blue:#3a72e8; --gray:#7d8597; --red:#e0404a; --amber:#f2a516; --violet:#7a5cf0;
  --radius:16px; --shadow:0 1px 2px rgba(29,35,64,.06),0 6px 20px rgba(29,35,64,.06);
  --nav-h:64px;
}
*{box-sizing:border-box}
html{-webkit-text-size-adjust:100%}
body{margin:0;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:var(--ink);background:var(--bg);line-height:1.45;font-size:16px}
h1,h2,h3{line-height:1.2;margin:0}
h2{font-size:1.5rem;letter-spacing:-.01em}
h3{font-size:1.02rem}
p{margin:0}
button,input,select,textarea{font:inherit;color:inherit}
.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}
:focus-visible{outline:3px solid var(--blue);outline-offset:2px;border-radius:8px}
[hidden]{display:none !important}
mark.ph{background:#fff1b8;color:#6a4b00;border-radius:4px;padding:0 .2em;font-weight:600}

/* logo */
.logo-mark{width:30px;height:30px;border-radius:50%;background:var(--coral);display:grid;place-items:center;flex:none}
.logo-mark span{width:12px;height:12px;border-radius:50%;background:#fff}
.logo-mark.big{width:56px;height:56px;margin:0 auto 14px}
.logo-mark.big span{width:22px;height:22px}

/* gate */
.gate{min-height:100vh;min-height:100dvh;display:grid;place-items:center;padding:24px;background:radial-gradient(circle at 20% 10%,#ffe1d9 0,transparent 45%),radial-gradient(circle at 90% 90%,#dbe6ff 0,transparent 45%),var(--bg)}
.gate-card{width:100%;max-width:360px;background:var(--card);border-radius:22px;padding:32px 24px;box-shadow:var(--shadow);text-align:center;display:grid;gap:12px}
.gate-card h1{font-size:1.5rem}
.gate-card p{color:var(--muted)}
.gate-card input{width:100%;padding:14px 16px;border:1.5px solid var(--line);border-radius:12px;font-size:1.05rem;text-align:center}
.gate-error{color:var(--red);min-height:1.2em;font-size:.92rem}

/* buttons */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;padding:10px 16px;border-radius:12px;border:1.5px solid var(--line);background:#fff;font-weight:600;cursor:pointer;text-decoration:none;color:var(--ink);min-height:44px;white-space:nowrap}
.btn:hover{border-color:#cfc8bb}
.btn.primary{background:var(--ink);border-color:var(--ink);color:#fff}
.btn.primary:hover{background:#2b3360}
.btn.small{padding:7px 12px;min-height:38px;font-size:.92rem}
.btn.ghost{background:transparent}
.btn.danger{color:var(--red)}
.btn.copied{background:var(--green);border-color:var(--green);color:#fff}
.linkish{background:none;border:0;padding:0;color:var(--ink2);text-decoration:underline;cursor:pointer}
.file-btn{position:relative;overflow:hidden}
.file-btn input{position:absolute;inset:0;opacity:0;cursor:pointer}

/* layout */
.app{min-height:100vh}
.topbar{position:sticky;top:0;z-index:20;display:flex;align-items:center;justify-content:space-between;gap:12px;padding:12px 18px;padding-top:max(12px,env(safe-area-inset-top));background:rgba(246,243,238,.92);backdrop-filter:blur(10px);-webkit-backdrop-filter:blur(10px);border-bottom:1px solid var(--line)}
.brand{display:flex;align-items:center;gap:10px;font-size:1.05rem}
.brand strong{letter-spacing:.08em}
.brand span{color:var(--muted)}
.nav{position:fixed;left:0;right:0;bottom:0;z-index:30;display:grid;grid-template-columns:repeat(6,1fr);background:#fff;border-top:1px solid var(--line);padding-bottom:env(safe-area-inset-bottom)}
.nav-btn{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:3px;height:var(--nav-h);border:0;background:none;color:var(--muted);font-size:.7rem;font-weight:600;cursor:pointer;padding:0 2px}
.nav-btn svg{width:22px;height:22px}
.nav-btn[aria-current="page"]{color:var(--coral-d)}
main{padding:18px 16px 20px;max-width:1100px;margin:0 auto}
.foot{color:var(--muted);font-size:.8rem;text-align:center;padding:0 16px calc(var(--nav-h) + 24px);}

@media (min-width:960px){
  .app{display:grid;grid-template-columns:220px 1fr;grid-template-rows:auto 1fr auto}
  .topbar{grid-column:1/3}
  .nav{position:sticky;top:70px;align-self:start;grid-row:2/4;display:flex;flex-direction:column;gap:4px;background:none;border:0;padding:20px 12px}
  .nav-btn{flex-direction:row;justify-content:flex-start;gap:12px;height:44px;padding:0 14px;border-radius:12px;font-size:.95rem}
  .nav-btn:hover{background:#ece7de}
  .nav-btn[aria-current="page"]{background:#fff;color:var(--ink);box-shadow:var(--shadow)}
  .nav-btn[aria-current="page"] svg{color:var(--coral)}
  main{padding:28px 32px 40px;width:100%}
  .foot{grid-column:2;padding:0 32px 28px;margin:0;text-align:left}
  #new-ticket-top{display:none}
}

.panel{display:grid;gap:16px;animation:fade .18s ease}
@keyframes fade{from{opacity:.4;transform:translateY(4px)}to{opacity:1;transform:none}}
@media (prefers-reduced-motion:reduce){.panel{animation:none}}
.panel-head{display:grid;gap:4px}
.panel-head.row{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;flex-wrap:wrap}
.sub{color:var(--muted);font-size:.95rem}
.card{background:var(--card);border-radius:var(--radius);padding:18px;box-shadow:var(--shadow);min-width:0}
.card h3{margin-bottom:12px}
.grid2{display:grid;gap:16px}
@media (min-width:720px){.grid2{grid-template-columns:1fr 1fr}}
.section-h{margin-top:8px;font-size:1.15rem}

/* stats */
.stats{display:grid;grid-template-columns:1fr 1fr;gap:10px}
.stat{background:var(--card);border-radius:var(--radius);padding:14px 16px;box-shadow:var(--shadow);display:flex;flex-direction:column;align-items:flex-start;gap:2px;border:0;text-align:left;cursor:default;border-left:5px solid transparent;min-width:0}
button.stat{cursor:pointer}
button.stat:hover{transform:translateY(-1px)}
.stat-num{font-size:1.9rem;font-weight:800;letter-spacing:-.02em;line-height:1.05}
.stat-label{color:var(--muted);font-size:.85rem;font-weight:600}
.stat.hero{grid-column:1/-1;background:var(--ink);color:#fff;flex-direction:row;align-items:baseline;gap:10px;padding:18px 20px}
.stat.hero .stat-num{font-size:2.8rem}
.stat.hero .stat-label{color:#c9cde6;font-size:1rem}
.s-new{border-left-color:var(--blue)}
.s-wait{border-left-color:var(--amber)}
.s-esc{border-left-color:var(--red)}
.s-res{border-left-color:var(--green)}
.s-old{grid-column:1/-1;border-left-color:var(--violet)}
@media (min-width:720px){.stats{grid-template-columns:repeat(4,1fr)}.stat.hero{grid-column:1/3}.s-old{grid-column:3/5}}

.bars{display:grid;gap:9px}
.bar-row{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:4px 10px;font-size:.9rem}
.bar-row .track{grid-column:1/-1;height:8px;border-radius:99px;background:#f0ece4;overflow:hidden}
.bar-row .fill{height:100%;background:var(--coral);border-radius:99px}
.empty{color:var(--muted);font-size:.92rem}
.mini-list{list-style:none;margin:0;padding:0;display:grid;gap:8px}
.mini-list li button{width:100%;text-align:left;background:#faf8f4;border:1px solid var(--line);border-radius:12px;padding:10px 12px;cursor:pointer;display:grid;gap:2px}
.mini-list .t1{font-weight:600}
.mini-list .t2{color:var(--muted);font-size:.85rem}
.ship-callout{display:flex;gap:14px;align-items:center;flex-wrap:wrap;background:linear-gradient(120deg,#fff 0,#fff6f3 100%)}
.ship-callout .big{font-size:1.05rem;font-weight:700}
.ship-callout .sub{flex-basis:100%}

/* tickets */
.filters{display:grid;grid-template-columns:1fr 1fr;gap:8px}
.filters .search{grid-column:1/-1}
.filters input,.filters select{width:100%;min-height:44px;padding:9px 12px;border:1.5px solid var(--line);border-radius:12px;background:#fff}
@media (min-width:720px){.filters{grid-template-columns:2fr 1fr 1fr 1fr 1fr}.filters .search{grid-column:auto}}
.count{color:var(--muted);font-size:.88rem;margin-top:-6px}
.ticket-list{display:grid;gap:10px}
.ticket{background:var(--card);border-radius:14px;box-shadow:var(--shadow);padding:14px 16px;display:grid;grid-template-columns:minmax(0,1fr) auto;gap:6px 12px;border-left:5px solid var(--line);cursor:pointer}
.ticket:hover{box-shadow:0 1px 2px rgba(29,35,64,.08),0 10px 26px rgba(29,35,64,.1)}
.ticket[data-status="New"]{border-left-color:var(--blue)}
.ticket[data-status="Waiting on customer"]{border-left-color:var(--amber)}
.ticket[data-status="Escalated"]{border-left-color:var(--red)}
.ticket[data-status="Resolved"]{border-left-color:var(--green);opacity:.78}
.ticket .who{font-weight:700;overflow-wrap:anywhere}
.ticket .order{color:var(--muted);font-weight:500;font-size:.9rem}
.ticket .meta{grid-column:1/-1;display:flex;flex-wrap:wrap;gap:6px}
.ticket .notes{grid-column:1/-1;color:var(--ink2);font-size:.92rem;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;overflow-wrap:anywhere}
.ticket .age{color:var(--muted);font-size:.85rem;text-align:right;white-space:nowrap}
.chip{display:inline-flex;align-items:center;font-size:.78rem;font-weight:600;padding:3px 9px;border-radius:99px;background:#f1eee8;color:var(--ink2);white-space:nowrap}
.chip.st-New{background:#e6eeff;color:#2552b8}
.chip.st-Waiting{background:#fff1d6;color:#8a5a00}
.chip.st-Escalated{background:#ffe3e4;color:#b0222b}
.chip.st-Resolved{background:#dcf4e8;color:#13734a}
.empty-state{background:var(--card);border-radius:var(--radius);padding:32px 20px;text-align:center;display:grid;gap:12px;justify-items:center;box-shadow:var(--shadow)}
.io-bar{display:flex;flex-wrap:wrap;gap:8px;padding-top:4px}

/* stock */
.stock-grid{display:grid;gap:16px}
@media (min-width:720px){.stock-grid{grid-template-columns:1fr 1fr}}
.colors{display:grid;grid-template-columns:repeat(auto-fill,minmax(130px,1fr));gap:8px}
.color{display:flex;align-items:center;gap:10px;background:#faf8f4;border:1px solid var(--line);border-radius:12px;padding:10px 12px}
.dot{width:16px;height:16px;border-radius:50%;flex:none;box-shadow:inset 0 0 0 2px rgba(0,0,0,.08)}
.color b{display:block;font-size:1.15rem}
.color small{color:var(--muted)}
.ship{border:1px solid var(--line);border-radius:14px;padding:14px;display:grid;gap:8px;background:#fff}
.ship + .ship{margin-top:10px}
.ship-top{display:flex;justify-content:space-between;gap:10px;align-items:baseline;flex-wrap:wrap}
.ship-top b{font-size:1.1rem}
.kv{display:grid;grid-template-columns:auto 1fr;gap:4px 12px;font-size:.93rem}
.kv dt{color:var(--muted)}
.kv dd{margin:0;overflow-wrap:anywhere}
.form{display:grid;gap:12px}
.form label,.dlg label{display:grid;gap:5px;font-weight:600;font-size:.88rem;color:var(--ink2)}
.form input,.form textarea,.form select,.dlg input,.dlg select,.dlg textarea{width:100%;padding:10px 12px;border:1.5px solid var(--line);border-radius:10px;background:#fff;font-weight:400;font-size:1rem;color:var(--ink)}
.form textarea{min-height:90px;resize:vertical}
.form fieldset{border:1px solid var(--line);border-radius:12px;padding:12px;display:grid;gap:10px;margin:0;min-width:0}
.form legend{font-weight:700;padding:0 6px}
.two{display:grid;grid-template-columns:1fr 1fr;gap:10px}
.three{display:grid;grid-template-columns:repeat(auto-fit,minmax(90px,1fr));gap:10px}
.form-actions{display:flex;gap:8px;flex-wrap:wrap;justify-content:flex-end}

/* templates */
.templates{display:grid;gap:12px}
@media (min-width:860px){.templates{grid-template-columns:1fr 1fr}}
.tpl{background:var(--card);border-radius:var(--radius);box-shadow:var(--shadow);padding:16px;display:grid;gap:10px;align-content:start}
.tpl-head{display:flex;justify-content:space-between;align-items:center;gap:10px}
.tpl-head h3{margin:0}
.tpl-tag{font-size:.75rem;color:var(--muted);font-weight:600}
.tpl-body{white-space:pre-wrap;background:#faf8f4;border:1px solid var(--line);border-radius:12px;padding:12px 14px;font-size:.95rem;overflow-wrap:anywhere}
.tpl textarea{width:100%;min-height:160px;padding:12px;border:1.5px solid var(--blue);border-radius:12px;font-size:.95rem;resize:vertical}
.tpl-actions{display:flex;gap:8px;flex-wrap:wrap}
.tpl-actions .btn.primary{flex:1}

/* product */
.facts{display:grid;grid-template-columns:repeat(auto-fill,minmax(160px,1fr));gap:10px}
.fact{background:var(--card);border-radius:14px;padding:14px;box-shadow:var(--shadow);display:grid;gap:4px;align-content:start}
.fact .k{color:var(--muted);font-size:.8rem;font-weight:700;text-transform:uppercase;letter-spacing:.04em}
.fact .v{font-weight:700;font-size:1.05rem;overflow-wrap:anywhere}
.fact .n{color:var(--ink2);font-size:.86rem}
.swatches{display:flex;gap:6px;flex-wrap:wrap;margin-top:2px}
.faq{display:grid;gap:8px}
.faq details{background:var(--card);border-radius:14px;box-shadow:var(--shadow);padding:0 16px}
.faq summary{cursor:pointer;font-weight:650;padding:15px 0;list-style:none;display:flex;justify-content:space-between;gap:10px}
.faq summary::-webkit-details-marker{display:none}
.faq summary::after{content:"+";color:var(--coral-d);font-weight:800;font-size:1.2rem;line-height:1}
.faq details[open] summary::after{content:"–"}
.faq .a{padding:0 0 15px;color:var(--ink2)}

/* escalation */
.esc-list{display:grid;gap:10px}
.esc{background:var(--card);border-radius:14px;box-shadow:var(--shadow);padding:14px 16px;display:grid;grid-template-columns:auto 1fr;gap:4px 14px;align-items:start}
.esc .pri{grid-row:1/3;font-size:.72rem;font-weight:800;letter-spacing:.04em;padding:4px 8px;border-radius:8px;text-transform:uppercase;margin-top:2px}
.pri-now{background:#ffe3e4;color:#b0222b}
.pri-day{background:#fff1d6;color:#8a5a00}
.esc .what{font-weight:700}
.esc .how{color:var(--ink2);font-size:.92rem}
.contact-card{display:grid;gap:6px}
.contact-card .big{font-size:1.05rem;font-weight:700}
.esc-row{display:grid;grid-template-columns:110px 1fr auto;gap:8px;align-items:start}
.esc-row select,.esc-row input{padding:9px 10px}
@media (max-width:600px){.esc-row{grid-template-columns:1fr auto}.esc-row .esc-text{grid-column:1/-1}}

/* dialog */
dialog{border:0;padding:0;border-radius:20px;width:min(560px,calc(100vw - 24px));max-height:calc(100dvh - 24px);box-shadow:0 20px 60px rgba(0,0,0,.25);color:var(--ink)}
dialog::backdrop{background:rgba(20,24,46,.45)}
.dlg{display:flex;flex-direction:column;max-height:calc(100dvh - 24px)}
.dlg-head{display:flex;justify-content:space-between;align-items:center;padding:16px 18px;border-bottom:1px solid var(--line)}
.dlg-head h2{font-size:1.2rem}
.icon-x{border:0;background:#f1eee8;width:36px;height:36px;border-radius:50%;font-size:1.3rem;cursor:pointer;line-height:1}
.dlg-body{padding:16px 18px;display:grid;gap:12px;overflow:auto}
.dlg-foot{display:flex;gap:8px;padding:12px 18px;border-top:1px solid var(--line);align-items:center;flex-wrap:wrap}
.spacer{flex:1}
@media (max-width:420px){.two{grid-template-columns:1fr}}

.toast{position:fixed;left:50%;bottom:calc(var(--nav-h) + 18px);transform:translateX(-50%) translateY(20px);background:var(--ink);color:#fff;padding:10px 16px;border-radius:12px;font-weight:600;font-size:.92rem;opacity:0;pointer-events:none;transition:.2s;z-index:50;max-width:calc(100vw - 32px)}
.toast.show{opacity:1;transform:translateX(-50%) translateY(0)}
@media (min-width:960px){.toast{bottom:24px}}

.top-right{display:flex;align-items:center;gap:10px;min-width:0}
.connect-note{font-size:.78rem;font-weight:600;color:var(--ink2);background:#fff;border:1.5px dashed #cfc8bb;border-radius:99px;padding:5px 10px;white-space:nowrap}
.connect-note em{font-style:normal;color:var(--coral-d);margin-left:4px}
@media (max-width:520px){.connect-note em{display:none}.connect-note{font-size:.72rem;padding:4px 8px}.brand span{display:none}}

@media (max-width:959px){#new-ticket{display:none}}

.nav{grid-template-columns:repeat(7,1fr)}
@media (max-width:959px){.nav-btn{font-size:.64rem;letter-spacing:-.01em}.nav-btn svg{width:21px;height:21px}}
mark.ph{-webkit-box-decoration-break:clone;box-decoration-break:clone}
.fb-stats{grid-template-columns:repeat(3,1fr)}
.fb-stats .stat{border-left-color:var(--coral)}
@media (min-width:720px){.fb-stats{grid-template-columns:repeat(3,1fr)}}
.fb-list{display:grid;gap:12px}
@media (min-width:860px){.fb-list{grid-template-columns:1fr 1fr}}
.fb{background:var(--card);border-radius:var(--radius);box-shadow:var(--shadow);padding:16px;display:grid;gap:8px;align-content:start}
.fb blockquote{margin:0;font-size:1.02rem;line-height:1.5;overflow-wrap:anywhere}
.fb blockquote::before{content:"“";color:var(--coral);font-size:1.6rem;font-weight:800;line-height:0;vertical-align:-.35em;margin-right:2px}
.fb .stars{color:#f2a516;letter-spacing:1px}
.fb-foot{display:flex;flex-wrap:wrap;gap:6px;align-items:center;justify-content:space-between}
.fb-foot .who{font-weight:700}
.chip.share{background:#dcf4e8;color:#13734a}
.check{display:flex !important;align-items:center;gap:10px;grid-template-columns:none}
.check input{width:20px !important;height:20px;accent-color:var(--ink)}

.seg{display:inline-flex;background:#ece7de;border-radius:12px;padding:3px;gap:2px;justify-self:start}
.seg button{border:0;background:none;padding:8px 16px;border-radius:9px;font-weight:650;cursor:pointer;color:var(--ink2);min-height:38px}
.seg button[aria-pressed="true"]{background:#fff;color:var(--ink);box-shadow:0 1px 3px rgba(0,0,0,.08)}

.panel>*{min-width:0}
.filters{grid-template-columns:minmax(0,1fr) minmax(0,1fr)}
@media (min-width:720px){.filters{grid-template-columns:minmax(0,2fr) repeat(4,minmax(0,1fr))}}
.filters select,.filters input{min-width:0;max-width:100%}
.stats{grid-template-columns:minmax(0,1fr) minmax(0,1fr)}
@media (min-width:720px){.stats{grid-template-columns:repeat(4,minmax(0,1fr))}}
.fb-stats{grid-template-columns:repeat(3,minmax(0,1fr)) !important}
.fb-stats .stat{padding:12px}
.nav{grid-template-columns:repeat(7,minmax(0,1fr))}
.nav-btn{min-width:0;overflow:hidden}
.nav-btn span{max-width:100%;overflow:hidden;text-overflow:clip;white-space:nowrap}
.two{grid-template-columns:minmax(0,1fr) minmax(0,1fr)}
.ticket{grid-template-columns:minmax(0,1fr) auto}
@media (max-width:600px){#see-stock{display:none}}
.fb-foot>span:last-child{display:inline-flex;gap:6px;align-items:center}

/* ---- v2 ---- */
.nav{grid-template-columns:repeat(6,minmax(0,1fr))}
.side-only{display:none}
.nav-btn{position:relative}
.nav-badge{position:absolute;top:7px;left:calc(50% + 6px);background:var(--red);color:#fff;font-size:.62rem;min-width:17px;height:17px;border-radius:99px;display:grid;place-items:center;padding:0 4px;font-weight:800}
@media (min-width:960px){
  .side-only{display:flex}.mob-only{display:none !important}
  .nav-badge{position:static;margin-left:auto;font-size:.72rem;min-width:22px;height:20px}
}
@media (max-width:959px){.nav-btn[data-key="tickets"].side-only{display:none}}
.sample-banner{background:#fff1b8;color:#6a4b00;font-size:.85rem;text-align:center;padding:7px 14px;border-bottom:1px solid #f0dc8a}
@media (min-width:960px){.sample-banner{grid-column:1/3}}
.connect-note{cursor:pointer;font-family:inherit}
.stats{grid-template-columns:repeat(2,minmax(0,1fr))}
.stat.hero{grid-column:1/-1}
.s-over{border-left-color:var(--red)}.s-today{border-left-color:var(--blue)}.s-frt{border-left-color:var(--green)}.s-old{border-left-color:var(--violet);grid-column:auto}
@media (min-width:720px){.stats{grid-template-columns:repeat(5,minmax(0,1fr))}.stat.hero{grid-column:auto;flex-direction:column;align-items:flex-start;gap:2px}.stat.hero .stat-num{font-size:2.2rem}}
#tab-today .stats>.s-old{grid-column:1/-1}
@media (min-width:720px){#tab-today .stats>.s-old{grid-column:auto}}
.status-strip{display:flex;gap:8px;overflow-x:auto;padding-bottom:2px;scrollbar-width:none}
.status-strip::-webkit-scrollbar{display:none}
.sbtn{border:0;border-radius:99px;padding:8px 14px;font-weight:600;font-size:.88rem;cursor:pointer;white-space:nowrap;background:#f1eee8;color:var(--ink2)}
.sbtn.st-New{background:#e6eeff;color:#2552b8}.sbtn.st-Waiting{background:#fff1d6;color:#8a5a00}.sbtn.st-Escalated{background:#ffe3e4;color:#b0222b}.sbtn.st-Resolved{background:#dcf4e8;color:#13734a}
.card-h{display:flex;justify-content:space-between;align-items:baseline;gap:8px;margin-bottom:12px}.card-h h3{margin:0}
.wbadge{display:inline-flex;font-size:.74rem;font-weight:700;padding:3px 8px;border-radius:99px;white-space:nowrap}
.wb-ok{background:#eef0f5;color:#4a5072}.wb-warn{background:#fff1d6;color:#8a5a00}.wb-over{background:var(--red);color:#fff}
.mini-list .t1{display:flex;flex-wrap:wrap;gap:6px;align-items:center}
.ship-ic{width:44px;height:44px;border-radius:12px;background:#ffe7e2;color:var(--coral-d);display:grid;place-items:center;flex:none}
.ship-ic svg{width:24px;height:24px}
.ship-txt{flex:1;min-width:160px}
.seg b{font-weight:800;margin-left:4px;color:var(--muted)}
.ticket .subj{grid-column:1/-1;font-weight:600;font-size:.95rem;overflow-wrap:anywhere}
.chip.muted{background:transparent;border:1px dashed #d6d0c4;color:var(--muted)}
.chip.love{background:#ffe7ef;color:#b0285a}
.chip.ord-fulfilled{background:#e6f5ee;color:#13734a}.chip.ord-unfulfilled{background:#fff1d6;color:#8a5a00}
.big-search input{width:100%;min-height:50px;padding:12px 16px;border:1.5px solid var(--line);border-radius:14px;font-size:1.05rem;background:#fff}
.search input{width:100%;min-height:44px;padding:9px 12px;border:1.5px solid var(--line);border-radius:12px;background:#fff}
.order-grid{display:grid;gap:12px}
@media (min-width:860px){.order-grid{grid-template-columns:1fr 1fr}}
.order-card{background:var(--card);border-radius:var(--radius);box-shadow:var(--shadow);padding:16px;display:grid;gap:10px}
.order-card.compact{box-shadow:none;border:1px solid var(--line);background:#faf8f4}
.oc-top{display:flex;justify-content:space-between;align-items:center;gap:8px}.oc-top b{font-size:1.1rem}
.oc-who{font-weight:600;overflow-wrap:anywhere}
.oc-actions{display:flex;gap:8px;flex-wrap:wrap;align-items:center}
.oc-tix{margin-top:6px;font-size:.88rem;display:flex;flex-wrap:wrap;gap:4px 12px}
.order-miss{font-size:.88rem;color:var(--muted);background:#faf8f4;border:1px dashed var(--line);border-radius:10px;padding:10px 12px}
.steps{list-style:none;margin:0;padding:0;display:grid;grid-template-columns:repeat(4,1fr);gap:4px;counter-reset:s}
.steps li{font-size:.72rem;font-weight:700;color:var(--muted);text-align:center;padding-top:14px;position:relative}
.steps li::before{content:"";position:absolute;top:0;left:0;right:0;height:6px;border-radius:99px;background:#ece7de}
.steps li.done{color:var(--ink)}.steps li.done::before{background:var(--green)}
.chips-row{display:flex;gap:6px;overflow-x:auto;padding-bottom:2px;scrollbar-width:none;margin-top:-4px}
.chips-row::-webkit-scrollbar{display:none}
.fchip{border:1.5px solid var(--line);background:#fff;border-radius:99px;padding:7px 12px;font-size:.84rem;font-weight:600;white-space:nowrap;cursor:pointer;color:var(--ink2)}
.fchip[aria-pressed="true"]{background:var(--ink);border-color:var(--ink);color:#fff}
.more-grid{display:grid;gap:10px}
.more-item{display:flex;gap:14px;align-items:center;background:var(--card);border:0;border-radius:14px;box-shadow:var(--shadow);padding:16px;text-align:left;cursor:pointer}
.more-item svg{width:24px;height:24px;color:var(--coral-d);flex:none}
.more-item b{display:block}.more-item small{color:var(--muted)}
.conn-list{list-style:none;margin:0;padding:0;display:grid;gap:10px}
.conn-list li{display:grid;grid-template-columns:auto auto 1fr auto;gap:10px;align-items:center}
.conn-dot{width:10px;height:10px;border-radius:50%;background:#cfc8bb}
.conn-dot.on{background:var(--green)}
@media (max-width:520px){.conn-list li{grid-template-columns:auto 1fr auto}.conn-list li .sub{grid-column:2/4;grid-row:2}}
.dlg-wait{display:grid;gap:8px;background:#faf8f4;border:1px solid var(--line);border-radius:12px;padding:12px}
.dlg-wait .wbadge{justify-self:start}
.said{font-size:.95rem;overflow-wrap:anywhere}
.said b{font-size:.78rem;text-transform:uppercase;letter-spacing:.04em;color:var(--muted)}

.sample-banner.live{background:#dcf4e8;color:#13734a;border-bottom-color:#b6e5cd}
.convo{border-top:1px solid var(--line);padding-top:8px}
.convo summary{cursor:pointer;font-weight:700;font-size:.88rem;padding:4px 0}
.msg{border-radius:12px;padding:9px 12px;margin-top:8px;max-width:92%}
.msg p{white-space:pre-wrap;font-size:.9rem;overflow-wrap:anywhere}
.m-them{background:#fff;border:1px solid var(--line)}
.m-us{background:#e9eefc;margin-left:auto}
.m-meta{display:block;font-size:.72rem;font-weight:700;color:var(--muted);margin-bottom:3px}
.gm-row{display:flex;gap:8px;flex-wrap:wrap;align-items:center}
.gm-row select{flex:1;min-width:0;padding:8px 10px;border:1.5px solid var(--line);border-radius:10px;background:#fff;min-height:38px}

.lbl-short{display:none}
@media (max-width:959px){.lbl-long{display:none}.lbl-short{display:inline}}
.dlg-body{overflow-x:hidden}
.dlg input,.dlg select,.dlg textarea{min-width:0;max-width:100%}
@media (max-width:420px){.dlg .two{grid-template-columns:minmax(0,1fr)}}

.sortbar{display:inline-flex;gap:4px;justify-self:start;margin-top:-6px}
.sort-btn{border:0;background:none;color:var(--muted);font-weight:650;font-size:.84rem;padding:6px 10px;border-radius:8px;cursor:pointer}
.sort-btn[aria-pressed="true"]{background:#ece7de;color:var(--ink)}
.gate-help{font-size:.85rem}
.convo{display:grid;gap:8px;border-top:1px solid var(--line);padding-top:10px}
.convo-h{font-size:.85rem;text-transform:uppercase;letter-spacing:.04em;color:var(--muted);margin:0}
.msg{max-width:100%;margin-top:0}
.m-us{margin-left:12%}
.m-them{margin-right:12%}
.m-subj{display:block;font-size:.8rem;font-weight:700;color:var(--ink2);margin-bottom:2px}
.m-att{display:block;font-size:.78rem;color:var(--ink2);margin-top:6px}
.reply-box{display:grid;gap:8px;background:#fff;border:1.5px solid var(--ink);border-radius:14px;padding:12px}
.rb-head{display:flex;flex-wrap:wrap;gap:4px 10px;align-items:baseline}
.reply-box select,.reply-box textarea{width:100%;padding:9px 11px;border:1.5px solid var(--line);border-radius:10px;font-size:.95rem;background:#fff}
.reply-box textarea{min-height:130px;resize:vertical}
.rb-actions{display:flex;gap:8px;align-items:center;flex-wrap:wrap}
.rb-note{font-size:.78rem}
.ob-list{display:grid;gap:6px}
.ob{border-radius:12px;padding:9px 12px;background:#faf8f4;border:1px solid var(--line);display:grid;gap:3px}
.ob p{font-size:.88rem;white-space:pre-wrap;overflow-wrap:anywhere}
.ob-st{font-weight:800;font-size:.8rem}
.ob-queued .ob-st,.ob-sending .ob-st{color:#8a5a00}.ob-sent .ob-st{color:#13734a}.ob-failed .ob-st{color:#b0222b}
.ob .btn{justify-self:start}
.team-list{list-style:none;margin:0 0 12px;padding:0;display:grid;gap:8px}
.team-list li{display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.avatar{width:34px;height:34px;border-radius:50%;background:var(--ink);color:#fff;display:grid;place-items:center;font-weight:800;flex:none}
.tm{display:grid;flex:1;min-width:150px}.tm small{color:var(--muted);overflow-wrap:anywhere}
.tm-actions{display:flex;gap:4px}
.team-form{border-top:1px solid var(--line);padding-top:12px}
.temp-box{margin-top:12px;background:#fff7d6;border:1px solid #f0dc8a;border-radius:12px;padding:12px;display:grid;gap:8px}
.temp-pw{font-family:ui-monospace,Menlo,monospace;font-size:1.15rem;font-weight:700;letter-spacing:.04em}

@media (min-width:960px){
  .app{grid-template-columns:220px minmax(0,1fr);grid-template-rows:auto auto 1fr auto}
  .topbar{grid-column:1/3;grid-row:1}
  .sample-banner{grid-column:1/3;grid-row:2}
  .nav{grid-column:1;grid-row:3/5}
  main{grid-column:2;grid-row:3}
  .foot{grid-column:2;grid-row:4}
}

@media (max-width:600px){.m-us{margin-left:6%}.m-them{margin-right:6%}}

.sugg{border:1px solid #c9b8f5;background:#f7f3ff;border-radius:12px;padding:12px 14px;margin:12px 0}
.sugg-h{display:flex;flex-wrap:wrap;gap:8px;align-items:baseline;margin-bottom:4px}
.sugg-why{margin:4px 0 8px;font-size:.9em;color:#5b4b8a}
.sugg-body{white-space:pre-wrap;font-family:inherit;font-size:.95em;background:#fff;border-radius:8px;padding:10px;margin:0 0 8px;max-height:320px;overflow:auto}

/* footer: clean grid, nothing overflows */
.dlg-foot{display:grid;grid-template-columns:1fr 1fr;gap:8px;padding:12px 16px}
.dlg-foot .spacer{display:none}
.dlg-foot .btn{width:100%;margin:0;justify-content:center;text-align:center;min-width:0;white-space:nowrap}
.dlg-foot #dlg-closeticket{order:1}
.dlg-foot #dlg-replied{order:2}
.dlg-foot #dlg-cancel{order:3}
.dlg-foot button[type=submit]{order:4}
.dlg-foot #dlg-delete{order:5;grid-column:1/-1;border:none;background:none;padding:6px}
.dlg-foot [hidden]{display:none!important}
@media(min-width:640px){.dlg-foot{grid-template-columns:auto auto 1fr auto auto}.dlg-foot #dlg-delete{order:0;grid-column:auto}}
/* date field fit */
dialog input,dialog select,dialog textarea{max-width:100%;box-sizing:border-box;min-width:0}
input[type=datetime-local]{width:100%;-webkit-appearance:none;appearance:none;text-align:left}

.inv-alert{border-radius:12px;padding:12px 14px;margin:0 0 14px;line-height:1.4}
.inv-alert.bad{background:#fdecec;border:1px solid #f3b4b4;color:#8a1f1f}
.inv-alert.ok{background:#eaf7ef;border:1px solid #b6e2c5;color:#1d5e36}
.inv-kpis{display:grid;grid-template-columns:repeat(4,1fr);gap:10px;margin-bottom:6px}
.inv-kpis .kpi{padding:12px;text-align:center}.inv-kpis .kpi small{display:block;color:var(--muted,#777);font-size:.78em}
.inv-kpis .kpi b{display:block;font-size:1.6em;margin:2px 0}.inv-kpis .kpi b.bad{color:#c0392b}
@media(max-width:640px){.inv-kpis{grid-template-columns:1fr 1fr}}
.inv-count{display:flex;gap:8px}.inv-count input{flex:1;min-width:0}
.inv-log{list-style:none;padding:0;margin:10px 0 0}.inv-log li{padding:4px 0;border-top:1px solid var(--line,#eee)}